Introduction / What we do at Hereworks

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Hereworks is a provider of commercial Smart Building & Technology solutions throughout Ireland and beyond. We offer end-to-end solutions including Smart Building Technologies, IoT, Audio Visual Solutions, Telecommunication Systems and much more. We are unique in our ability to provide an integrated approach to our clients’ needs, ensuring that client brand and communication goals are met in a powerful combination of relevant solutions. 

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What is the opportunity? (Role)

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We are currently seeking an ambitious, self-motivated, hard-working individual to become part of the Hereworks Team. We are recruiting an Embedded Service Engineer for a client site in Dublin city centre. The successful candidate will have the opportunity to work with a broad and diverse range of technologies.

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Benefits of joining us in the role

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• Hereworks prides itself on its exceptional and motivated people and you will be joining a professional, warm, welcoming, and enthusiastic team.

• The successful candidate will have the opportunity to work with a broad and diverse range of technologies.

• Pension Scheme

• 21 Days Annual Leave increasing to 23 Days after two years' service  

• Income Protection and Death in Service scheme

• Membership of Employee Assistance Programme

• Excellent opportunity to advance your career and progress within the Group

• Competitive salary based on experience and qualifications

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What will you be doing? (Responsibilities)

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• Provide full time on site technical support to our client and act as a Hereworks representative.  

• Provide on-site end user training  

• Establish and maintain KPI’s as part of the service level agreement

• Become Fully Certified on all products supported by Hereworks SI  

• Liaise with other support Staff involved in SLA  

• Conduct Regular Meetings with On Site Stakeholders  

• Help to promote the value of Hereworks & onsite staffing services  

• Drive the creation and enhancement of all onsite documentation (including Standard  

Operating Procedures (SOP) and Onsite Staff Handbooks). Ensure documentation processes procedures are maintained in accordance with Client and company requirements

• Take responsibility for Audio Visual Support and ensure that a world class customer service is experienced by all through the following:  

• Display a sense of empathy/urgency  

• Follow up frequently with the customer utilising clear and concise communication  

• Escalate customer impacting issues/delays to Customer Success Manager.  

• Provide Best-in-class, quality, hands on AV support services, to customers through all available channels, meeting or exceeding their expectations at every opportunity

• Support a wide range of technology equipment, solutions and devices for both hardware and software including AV equipment, understanding AV/ VC infrastructure (hardware and software), AV/VC support experience (set up/ testing/configuration/ operation and troubleshooting of equipment and devices) plus general IT/Networking knowledge. and other miscellaneous AV related equipment or cabling.  

• Work professionally with all levels of the organisation in a highly corporate environment

• Comply with and enforce H&S Policies  

• Other duties and requirements as needed to support the business

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What do you need? (Requirements)

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• Minimum 2 Years experience in a similar role  

• Excellent communication and interpersonal skills, both verbal and written  

• Ability to balance multiple tasks with changing priorities  

• Excellent communication and interpersonal skills, both verbal and written  

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Technical Requirements

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• Avixa CTS (to be achieved with 12 months, if not already held)  

• Certificates in Crestron, Cisco, QSC (on Going Training) would be an advantage  

• Proven record of accomplishment in A/V support & Installations of Crestron, Cisco & Leading Display & Projector Brands.

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Candidates Requirements

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• Positive service-oriented attitude

• Results oriented approach

• Problem solving skills

• Must have excellent verbal and written communication skills

• Excellent attention to detail required

• Should be an enthusiastic, self-starter who is motivated by providing excellent service to clients and always looking for ways to improve

• Should be flexible, hardworking, and well-organised with the ability to work well in a team-based environment

• Willingness to upskill with continuous learning and maintaining industry standard certification

• Possess strong planning, organisational and teamwork skills

• Excellent presentation skills

• Proficiency with Microsoft Office Products

• Ability to build strong relationships with clients, staff, and subcontractors

• Should be honest, flexible, reliable, and quick thinking

• Strong problem solving and decision-making skills

• Excellent organisation and time management skills with ability to manage multiple projects and priorities

• Should be honest, flexible, confident, and quick thinking

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Cultural Impact – Leadership at all Levels

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This role carries responsibility for representing Hereworks professionally at our client site, delivering exceptional service while maintaining the high standards of quality, reliability, and responsiveness that define our business. Through personal accountability, collaboration, and a commitment to continuous improvement, embracing Spark, our smarter way of working by learning, improving, trying new ideas, and sharing knowledge, the role contributes to a positive client experience and a culture of excellence. The role will actively contribute to our culture in line with our Purpose Driven, People Powered, and Performance Focused ethos, while modelling our Core Values.

Salary: Depending on Experience  

Location: Based on client site in Dublin city centre  

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Hereworks Core Values

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